With 20 years of experience in the field, I am one of the global experts on Customer Centricity and Customer Experience. If you're looking for customer strategy, CEM, CX, customer journey management, customer-centric marketing, business strategy, or innovation, it's time for us to talk. Not about green or blue hats, the latest shiny digital toy, or complex processes. But about profit opportunities, practical ideas, and concepts that allow you to differentiate your business in the marketplace and even transform your industry.
